Refund Policy

Thank you for using our Services. Please read this Refund Policy carefully before purchasing the Credits or claiming a refund.

You shall always apply for a refund to us BEFORE applying to your bank, card issuer or payment service provider for a chargeback. Should you not follow this simple rule and apply directly to your bank, card issuer or payment service provider for a chargeback without first following our Refund Policy, we may be entitled to bring legal action against you to recover any resulting losses that we may suffer as provided in our Terms and Conditions of Service.

Before you continue reading this Policy, we would like to remind you that we are NOT a marriage agency.  We are simply a platform for communication where you may use the Services to submit and receive Content (text, photos, videos, video-chats, pictures, graphics, messages and other content, data or information of any kind) to/from other Members via tools and features of the Services.

We DO NOT provide the services of searching for a wife, assistance in creating a family, organization of personal meetings with women, organization of personal communication and other similar services.

Remember that you are solely responsible for, and assume all liability regarding your interactions and communications with Members through the Services and all possible consequences or outcomes of such interactions and communications.

While using the Services you communicate with real people therefore you assume and accept a possibility of being insulted, cheated, humiliated or otherwise. We are NOT responsible for the Members’ behavior both online and offline, including the refusal to communicate with other Member, detection of the fact that any Member is married, or in a relationship, or is not whom s/he pretends to be.

THUS, we provide NO refunds by reason of not meeting your expectations while using the Site or dissatisfaction with communication and/or anticipated outcome of communication with any Member of the Site. We insist that you read our Terms and Conditions of Service again for full and comprehensive understanding of the Services nature.                          

Fees paid, Credits purchased and Credits spent are NOT REFUNDABLE unless otherwise EXPRESSLY stated in this Refund Policy and Terms of Use.

In case of conflict between this Refund Policy and our Terms and Conditions of Service, Terms and Conditions of Service will prevail.

To deliver you an excellent customer experience we may provide exceptional refunds not outlined in this Policy at our sole and absolute discretion depending on the situation and the circumstances.

For your convenience we have summarised our Refund Policy in the below table.

*Voluntary Refund - a situation when you are not entitled to claim a refund, however, the refund is voluntary provided by us at our sole and absolute discretion on case by case basis.

*Technical Issue - an event or a series of events that take place on our side, as Service provider, for a short or substantial period of time which caused defective Services provision, such as technical problems with online chat, sending letters, video streaming, gifts delivery or other.

*Deficiency of the Services - service of improper quality (for example, bad quality of communication translation, Live Video Chat of poor video quality, etc.)

*Note on Deception: While we are taking steps to reduce the possibility of deception on our Site, meeting new people on the Internet always carries the possibility of deception. If you have been deceived, we refund Credits spent by you while communicating with a Member involved in the deception. However, this would be your sole remedy against us.

If you fail to comply with time limit indicated in the table above, your Request for Refund shall not be honored and no refund may be provided.

We NEVER provide a refund to you if your account is terminated by reason of violation of our Terms of Use

CREDITS TO MONEY REFUND CONVERSION RATE

The amount of money refund shall be calculated according to our conversion rate of USD  per one (1) Credit. If you purchased Credits   in USD , you will receive a refund in the currency of your last transaction.

REFUND PROCEDURE

If you believe that you are entitled to refund, please send a Request for Refund to our authorized support e-mail: INFO@bride4dreams.com .

Request for Refund shall contain all of the following:

(a)    date of the request;

(b)    precise formulation of all reasons for respective request;

(c)    your name and a copy of your registration details;

(d)    relevant information and any supporting evidence where applicable;

(e)    female User ID(s) if your request induced by inappropriate activity of such User(s).

Our support may request any additional information if we reasonably believe that you submitted insufficient evidences in your Request for Refund.

All the provided information in Request for Refund shall be true and correct. Otherwise, the request shall be presumed false and, therefore, dismissed.

We shall process your Request for Refund as soon as possible, but be advised that we are entitled for a ten (10) business days period to review your request.

Effective Date: December 29th, 2019